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ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) certification exam is designed to validate the skills and knowledge of professionals who specialize in the implementation of ServiceNow's Customer Service Management (CSM) module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam assesses a candidate's ability to understand and implement the CSM module, including configuration and customization of the module, integration with other ServiceNow modules, and management of customer service processes.

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ServiceNow CIS-CSM certification exam is a rigorous assessment of an individual's knowledge and skills in various aspects of ServiceNow CSM platform implementation, such as configuring workflows, creating service catalogs, managing customer service cases, and implementing customer satisfaction surveys. CIS-CSM Exam is designed to measure an individual's ability to successfully implement ServiceNow CSM solutions in a real-world setting.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q217-Q222):

NEW QUESTION # 217
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case?
(Choose three.)

A. Customer Service Application
B. Account
C. Chat
D. Special Handling Note
E. Incident

Answer: A,B,C

NEW QUESTION # 218
Information in the Case Field 'Contact' is copied to which Incident Field?

A. Caller
B. User
C. Customer
D. Contact

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.html

NEW QUESTION # 219
What are the conditions that matching rules are based on? (Choose two.)

A. Specific routing rules
B. Specific case attributes
C. Agent resources best suited to work on a case
D. Filters set up in advanced work assignment

Answer: B,C

NEW QUESTION # 220
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. True
B. False

Answer: A

NEW QUESTION # 221
Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

A. Products
B. Shifts
C. Capacity
D. Experience
E. Skills
F. Availability

Answer: B,C,E,F

NEW QUESTION # 222
......

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Reliable CIS-CSM Exam Tips - CIS-CSM Examcollection Free Dumps

CIS-CSM Examcollection Free Dumps & CIS-CSM Test Simulator Fee

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q217-Q222):

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